Trade Focus Services
Privacy Policy
Trade Focus collects and uses your personal and financial information to provide secure trading services, comply with legal requirements, and improve user experience while protecting your data and allowing you control over it.
Privacy Policy – Trade Focus
Effective Date: January 2026
Trade Focus ("we", "our", or "us") is committed to protecting your privacy and ensuring that your
personal information is handled in a safe and responsible manner in accordance with the
Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information that is necessary for us to provide our services, including:
Full name
Contact details (phone number, email address)
Property addresses
Details relating to maintenance requests or service enquiries
Business or agency information (for property managers)
We may also collect non-personal information such as website usage data through cookies and
analytics tools.
2. How We Collect Information
We collect personal information through:
Website enquiry forms
Email correspondence (e.g. bookings@tradefocus.net.au)
Phone calls and direct communication
Property management platforms or portals
Service bookings and work orders
3. How We Use Your Information
Your information is used to:
Process work orders and service requests
Communicate with you and your tenants
Provide quotes, invoices, and reports
Improve our services and customer experience
Comply with legal and regulatory obligations
We only collect and use information that is necessary to deliver our services effectively.
4. Disclosure of Personal Information
We may share your information with:
Our licensed tradespeople and contractors
Suppliers or service providers involved in completing works
Property managers, landlords, or tenants where relevant to a job
Government or regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised
access, modification, or disclosure.
This includes secure systems, restricted access, and internal data handling procedures.
6. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to:
Understand website usage and performance
Improve user experience
Analyse traffic patterns
You can disable cookies through your browser settings if you prefer.
7. Access and Correction
You have the right to request access to the personal information we hold about you and to
request corrections if it is inaccurate or out of date.
To do so, please contact us using the details below.
8. Complaints
If you have a complaint about how your personal information has been handled, please contact
us.
We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian
Information Commissioner (OAIC).
9. Changes to This Policy
Trade Focus may update this Privacy Policy from time to time.
Any updates will be published on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Trade Focus
1300 758 632
bookings@tradefocus.net.au
tradefocus.net.au